Fordaq FAQ
If you have a question that is not answered below please send us an e-mail at support@fordaq.com
- Get Started on Fordaq
- Register as a member
- Login
- Update Company Information
- Update My Profile
- Upload pictures & videos of your company
- Post offers & requests
- Do business on Fordaq
- Postman
- Modify type of offers & requests I receive
- How can my offers or requests be visible in the postman?
- Stop receiving the postman
- I don’t receive the postman anymore & want to receive it
- Marketplace
- Manage offers & requests I posted in the past
- Post new offers or requests
- Use of filters in marketplace search results
- Save searches I did
- I want to be higher in search results
- Directory
- Use filters in directory search results
- Save searches I did
- Modify description of my company
- I want to be higher in search results
- I want to be found in keyword searches
- Improve my micro-site
- My Mailbox
- How can I answer to messages of other members?
- How to find messages I sent previously?
- How to use the address book?
- My account
- Change my password?
- Update Company Information
- Modify description of products I buy & sell in My Profile
- Upload pictures & videos of my company
- Customs Data
- How to find exporters
- How to find importers
- Why is the available information different from one country to another?
- How reliable is the information?
- Periodicity of updates of Customs Data
- Why do I find transport companies in the results?
- Can I export excel files?
- Is the data legal?
- I don’t find some data in the list that should be there
- Subscriptions
- Difference between free membership & subscriptions
- How to order a subscription
- Free subscription trial periods
- Pay my subscription
- Payment in instalments
- Paying commissions to Fordaq instead of subscription
- Remaining validity of my subscription
- Renew my subscription
- Upgrade my subscription
- News
- Where can I see news in my language
- Why don’t I receive the news in My Postman
- Why do I receive news that is irrelevant for me
- Who produces the news
- My Statistics
- Where can I check my statistics
- How can I increase the number of companies viewing my company form in the directory
- How can I increase the number of companies viewing my offers & requests
- I have a large number of views but no messages?
- The companies viewing my information are not in the countries I want to do business in
Register as a member
Go to Join Fordaq and follow the process in the screens. If something is not clear during the process check the videos on the pages.
Explanatory video